Please read our FAQ before sending us a message.

What are the delivery charges for orders from the ILS website?

Delivery depends on the size of your item as well as where it is being shipped to. We send all out items from our Sydney warehouse. When you checkout you can choose from the following options.

Basic Delivery. Available to all customers. Small, Medium and Large items are couriered to your delivery address. To arrange shipping for Extra Large items please call our customer service team.
Delivery & Setup. Available to Sydney based customers. Available on all items regardless of size. Personal delivery and setup of your item by the ILS delivery team.
In-Store Pickup. Available to Sydney based customers. Available on all items regardless of size. Pay no delivery and collect your order in your own time. An ILS customer service team member will contact you once your item has been picked and is ready for collection.

Which payment methods are accepted?

We accept payments from all major credit cards including Visa, Mastercard and American Express. We also accept PayPal and in-store payment processing. Please note that if using American Express a 3% surcharge applies.

How long will delivery take?

Delivery is fast. We process orders on the same day that they are made (usually within the first hour) and have either on a courier or with one of our installers within one business day. Depending where you are located in Australia you can expect to receive your item within 1 to 3 days.

How secure is shopping on ILS website? Is my data protected?

Your information is safe with us. We use the latest in SSL technology to secure all transactions on our website. We’ve spared no expense ensuring that our website and your data is secure.

What exactly happens after ordering?

As soon as we receive your order we pick it from our Lane Cove warehouse and work to get it to you as soon as possible. If there are any problems, which are very rare, one of our customer service representatives will contact you directly via the telephone.

Do I receive an invoice for my order?

Once you make an order you will receive an email which contains your invoice information. Your invoices are also stored under the My Account section of the website.

Will my item arrive assembled and ready to use?

While many items will ship assembled and ready to use upon delivery many will also arrive disassembled. This is especially true of larger or more complex items being delivered outside of the Sydney area. So keep this in mind if you are ordering an item for an older family member located outside of Sydney. To double check if an item will require assembly please contact our customer service team.